WELCOME TO THE ERA OF LUXURY PERFUMEA clear process when something is not right.
Perfume is a personal-use product, so preference changes are treated differently from verified transit, fulfilment or product issues.
1. Issues that can be reviewed
Support can review claims involving a wrong item, missing item, visible transit damage, leakage or another verifiable fulfilment or product issue reported within the applicable live claim window.
2. Evidence
Keep the outer box, shipping label and product packaging. Clear photographs and, where required by the live policy, an unboxing video may be requested to evaluate the claim.
3. Opened or used perfume
A change of mind or fragrance preference after opening or using a perfume is generally not treated the same as a damaged, defective or incorrect order. Perfume perception is subjective and personal-use products cannot normally be resold after use.
4. Review process
Support may ask for order details, photographs, video or product information before approving a resolution. Do not discard packaging until the case has been reviewed.
5. Possible resolutions
Depending on the verified issue and stock availability, the resolution may include replacement, missing-item dispatch, store credit or refund.
6. Refund route
Approved refunds are normally returned through the original supported payment route where technically possible. Manual-payment cases may require verified account or UPI details through secure support communication.
7. Situations that may not qualify
Claims may be declined for products materially used beyond inspection, accidental customer damage, missing required evidence where necessary for verification, or requests outside the stated policy window.
8. How to start a claim
Use the Support Center with your order number, issue type and evidence. Never share an OTP, CVV, card PIN or UPI PIN.